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 Purchasing feedback 
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Rank 3
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Joined: Thu Mar 05, 2015 12:58 pm
Posts: 7
Hi,

i just bought version 3.5 via paysafe (2000Charge.Com).

In the email you get they send you a "Download-id:" but NOT an "Account-id" as in the Account Manager.

Just so you know, it was a bit confusing for me.

Greetings


Last edited by xpuser on Wed Jul 29, 2015 5:57 pm, edited 1 time in total.



Mon Jul 27, 2015 1:02 pm
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Rank 16
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Joined: Fri Nov 21, 2014 10:37 pm
Posts: 426
If the download id is like 30 long or so use it on account manager :)


Tue Jul 28, 2015 4:11 pm
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Joined: Thu Mar 05, 2015 12:58 pm
Posts: 7
As I said, i figured it out but it was confusing.

I just wanted to point that out.


Wed Jul 29, 2015 5:58 pm
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Joined: Thu Feb 07, 2013 11:16 am
Posts: 1847
@xpuser

Thank you for forwarding this. Can you please contact me here:

http://www.xmoonproductions.com/support/

I like to know why this happened in more detail because if you got this mail recently this is an error we like to fix.

Thank you in advance!


Wed Jul 29, 2015 7:32 pm
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Rank 16
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Joined: Fri Nov 21, 2014 10:37 pm
Posts: 426
You call it Download-id in email and Account-id in the Account Manager.


Wed Jul 29, 2015 8:57 pm
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Rank 11
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Joined: Mon Jun 03, 2013 7:33 pm
Posts: 68
please confirmed that I made a donation please


Sat Jan 23, 2016 11:29 pm
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Joined: Thu Feb 07, 2013 11:16 am
Posts: 1847
@prlumley1

Feedback has been send.

Please also check your spam folder, the response may have gotten into that folder.

If you still experience issues don't hesitate to contact us in the support section:

http://www.xmoonproductions.com/support/


Sun Jan 24, 2016 8:43 am
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Rank 11
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Joined: Mon Jun 03, 2013 7:33 pm
Posts: 68
thank you for your feed back


Sun Jan 24, 2016 10:37 pm
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Joined: Mon Jan 04, 2016 11:36 am
Posts: 4
Hello forum,
I am trying to purchase the game but no matter what my card is rejected. I tried with gaming-coin though paypal and charge directly from card but an error says "The bank has rejected the card". I am a Greek citizen and we had capital controls blocking this kind of purchases but a friend of mine told me that online payments are possible now. If someone know something more, or another way of purchasing please sent me a message.

Thanks in advance.


Fri Jan 29, 2016 7:32 pm
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Joined: Thu Feb 07, 2013 11:16 am
Posts: 1847
@koffeejohn

Yes payments from Greece can cause problems. Regrettably this is beyond our control.


Sat Jan 30, 2016 9:10 am
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