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 Trouble downloading 3.5 
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Rank 9
Rank 9

Joined: Mon Jun 10, 2013 11:12 pm
Posts: 49
I've been trying since it released to download it but the download is really slow, taking many hours, only to stall at an arbitrary percentage along the way each time. I was working with support but they insist that it's something on my end. If it is I have no control over it and cannot update my game. I've turned everything on and off again. I've checked my connection. I'm downloading everything else fine and speed tests show enough speed to get it in about 2-4 hours, but not 12 or more. If anyone else has had this problem or knows a way to fix it I would appreciate it.


Fri Jul 17, 2015 11:56 pm
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Rank 16
Rank 16
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Joined: Sat Jan 03, 2015 1:05 am
Posts: 323
Location: france
ok, I did a test,
accountmanager dl location and forum are at the same adress.

where are you living ?
try a trace route to see if there is lag somewhere on the network between you and server.
=>
press Windows key + R
type : cmd
click : ok
then in the black screen console,
type : tracert http://www.xmoonproductions.org
enter, wait...

you can copy/paste the result here.
- right click -> select
- left click and drag to select text
- enter to copy


Sat Jul 18, 2015 1:31 am
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Rank 9
Rank 9

Joined: Mon Jun 10, 2013 11:12 pm
Posts: 49
In the US and here is a trace route.

Code:
Tracing route to xmoonproductions.org [94.75.205.156]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  MyRouter.Home [192.168.254.254]
  2   204 ms   263 ms   303 ms  h1.128.20.98.dynamic.ip.windstream.net [98.20.12
8.1]
  3   151 ms   183 ms    97 ms  h113.163.102.166.static.ip.windstream.net [166.1
02.163.113]
  4   160 ms   166 ms   189 ms  h104.132.133.40.static.ip.windstream.net [40.133
.132.104]
  5     *        *      226 ms  h106.132.133.40.static.ip.windstream.net [40.133
.132.106]
  6   307 ms   242 ms   153 ms  h108.225.134.40.static.ip.windstream.net [40.134
.225.108]
  7   217 ms   264 ms   299 ms  ae-21.r01.dllstx04.us.bb.gin.ntt.net [129.250.20
3.17]
  8   193 ms   282 ms   309 ms  ae-2.r22.dllstx09.us.bb.gin.ntt.net [129.250.6.1
20]
  9   173 ms   228 ms   304 ms  ae-1.r22.asbnva02.us.bb.gin.ntt.net [129.250.5.1
3]
 10   245 ms   355 ms   370 ms  ae-0.r23.asbnva02.us.bb.gin.ntt.net [129.250.3.8
5]
 11   268 ms   308 ms     *     ae-6.r23.amstnl02.nl.bb.gin.ntt.net [129.250.6.1
77]
 12   282 ms   284 ms   403 ms  ae-2.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
59]
 13   308 ms   356 ms   422 ms  ae-4.r00.amstnl03.nl.bb.gin.ntt.net [129.250.2.7
]
 14   312 ms   306 ms   372 ms  83.231.213.154
 15     *        *        *     Request timed out.
 16   388 ms   305 ms   322 ms  94.75.205.156

Trace complete.


P.S. Yeah, I know... dat lag. But that is the pain of rural Windstream DSL. And their fiber ends 6 miles from my home... :(


Sat Jul 18, 2015 3:11 am
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Site Admin
Site Admin

Joined: Thu Feb 07, 2013 11:16 am
Posts: 1865
@guymanyo

I checked the server log just in case, but I could not see any errors that may be related to slow connection.

A few questions:

Do you get a specific error after downloading a while?
Do you have a firewall and/or virus-scanner that may be causing slowdown of download?
Do you only have issues downloading version 3.5 and not e.g. version 3.0?
Do the patches download faster or at the same speed?


Sat Jul 18, 2015 5:30 am
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Rank 9
Rank 9

Joined: Mon Jun 10, 2013 11:12 pm
Posts: 49
Everything seems to be downloading faster now. It should be done in maybe an hour or two, if it doesn't hang. I did get the error once that there was an error with my internet connection. It only happened once out all the times I tried to download.


Sat Jul 18, 2015 10:36 am
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Rank 16
Rank 16
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Joined: Sat Jan 03, 2015 1:05 am
Posts: 323
Location: france
guymanyo wrote:
Everything seems to be downloading faster now. It should be done in maybe an hour or two, if it doesn't hang. I did get the error once that there was an error with my internet connection. It only happened once out all the times I tried to download.


indeed 150-250ms to hit your own ISP is the bit slow, but you know why :)
the rest of the route is not that slow since your packets are traveling to europe.

at the time the downloads were slow, does the forum was slow too ?


Sat Jul 18, 2015 1:37 pm
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Rank 3
Rank 3

Joined: Sun Aug 09, 2015 11:54 am
Posts: 9
Hi there,

I can't (re)download setup35 or anything else ATM

I got the message : "Server is currently too busy to fulfill your download request, please try again later."


Sun Aug 09, 2015 4:33 pm
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Rank 3
Rank 3

Joined: Sun Aug 09, 2015 11:54 am
Posts: 9
xrf wrote:
Hi there,

I can't (re)download setup35 or anything else ATM

I got the message : "Server is currently too busy to fulfill your download request, please try again later."


It's Ok now, i just had to post for it to work :roll: :lol:


Sun Aug 09, 2015 4:36 pm
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