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 No download-id 
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Rank 1
Rank 1

Joined: Tue Dec 15, 2015 1:13 am
Posts: 1
After purchase I did not receive a download-id. I was able to download the XstoryPlayer account manager, but not the Player itself. HELP!


Tue Dec 15, 2015 1:15 am
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Site Admin
Site Admin

Joined: Thu Feb 07, 2013 11:16 am
Posts: 1847
Please make a support request for your issue here:

http://www.xmoonproductions.com/support/

N.b. Also check your spam folder, in some cases the mail gets in there.


Tue Dec 15, 2015 9:33 am
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Rank 11
Rank 11

Joined: Mon Jun 03, 2013 7:33 pm
Posts: 69
I have not gotten a reply yet phil


Sat Apr 02, 2016 3:56 pm
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Rank 11
Rank 11

Joined: Mon Jun 03, 2013 7:33 pm
Posts: 69
I have sent a support form but no response yet


Sat Apr 02, 2016 3:58 pm
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Site Admin
Site Admin

Joined: Thu Feb 07, 2013 11:16 am
Posts: 1847
@prlumley1

I have resend the account info to you.

You should have received it by now.

If not, don't hesitate to contact us using the support


Sat Apr 02, 2016 6:25 pm
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Rank 11
Rank 11

Joined: Mon Jun 03, 2013 7:33 pm
Posts: 69
I have not received an email from you yet I have used support phil


Sat Apr 16, 2016 2:49 am
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Site Admin
Site Admin

Joined: Thu Feb 07, 2013 11:16 am
Posts: 1847
@prlumley1

Thank you very much for your donation. I have send you your new account-id.

:) :)


Sat Apr 16, 2016 7:03 am
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